Help

Help docs.

Written guides for the things people ask most, grouped by the part of SinceCode they belong to. Start with the category, not the search box — most questions are answered by the page next to the one you were looking for.

Open to everyone, on every plan, Free included

Getting started

From a blank account to a site that is live on the internet.

  • Building your first page
  • Choosing and changing a template
  • Publishing, and what happens next

The builder

Pages, blocks, and every colour, font and spacing value in them.

  • Adding and reordering blocks
  • Editing text, images and buttons
  • Desktop, tablet and phone views

Domains & publishing

Your own web address, and the subdomain you start on.

  • Pointing a domain you already own
  • What your SinceCode subdomain is
  • SSL and hosting, and what we run

Forms & enquiries

Contact forms, the inbox they land in, and being told about them.

  • Building a form and its fields
  • Contact form notifications and the daily digest
  • Push notifications on the mobile app

Booking

Appointments taken on your own site, on any Premium plan.

  • Services, durations and prices
  • Staff calendars and their own logins
  • Availability, holidays and blocked time

Galleries

Private, password-protected sets of photos for one client.

  • Creating a gallery and setting its password
  • Turning downloads on or off
  • Storage, and the 20 MB limit on each file

Reviews

Asking customers for a review, and deciding what goes live.

  • Sending a review link
  • Approving before anything appears
  • Where reviews show on your site

Blog

Posts with their own web address and a place in your sitemap.

  • Writing and publishing a post
  • Saving a draft to finish later
  • Ten posts on Free, unlimited on paid

Invitations

One shareable link, RSVPs and a running headcount.

  • Designing and sharing an invitation
  • RSVPs, meal choices and plus-ones
  • The free version and an Event Pass

SEO & Google

The three steps on one screen, on any paid plan.

  • Writing a page title and description
  • Handing Google your sitemap
  • Verifying the site is yours

Account & billing

Plans, invoices, collaborators and cancelling.

  • Changing plan, up or down
  • Inviting people to work on the site with you
  • What happens if nobody signs in for a year

When something looks wrong

The checks worth doing before you message us.

  • Changes not showing on the live site
  • A form or booking not coming through
  • What to send us so we can fix it faster

Not in here? Ask us.

Bug reports are open on every plan, Free included. Hands-on help with your own site comes with any paid plan. Either way a real person on our UK team answers, within 48 hours.

Talk to a real person